If you wish to return an item because you have changed your mind about your purchase, BR Ventures Rugs will offer you an exchange or refund provided that:
If these requirements are not satisfied BR Ventures Rugs reserves the right not to offer an exchange or refund for change of mind returns.
BR Ventures Rugs will not accept the return of rugs from the following categories under the change of mind returns policy under any circumstances:
Damages to rugs caused by the customer
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
BR Ventures Rugs will accept returns and provide you with an exchange or refund within 14 days from date of invoice where:
The product is faulty or is not of merchantable quality, or
The product is not fit for its intended purpose, or
The product does not match the sample or our description; and
The incorrect rug was shipped
Assess the condition and age of returned goods prior to offering an exchange or refund. This may result in exchange or refund being refused.